PLEASE DO NOT USE THE WEBSITE IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS
Terms and Conditions on booking an Out of School Care provider place:
1. Contract
These terms and conditions shall represent a legally binding contract between the client (the "Client") and My Family Care Ltd (trading as outofschoolcare.co.uk) (“Us”, “We” or the “Website”). The completion of registration on the Website shall constitute acceptance by the Client of these terms and conditions.
2. Modifications and alterations to the Website
2.1 We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the Website, the content or services or products available through it, including your access to it. Unless explicitly stated to the contrary, any new features including new content, our provision of new products or services, or resources shall be subject to these terms and conditions.
2.2 Please note that the Website may contain typographical errors or other inaccuracies.
3. Security
You are solely responsible in all respects for all use of, and for protecting the confidentiality of, any email verification number and password that may be given to you or selected by you for use on the Website. You may not share these with or transfer them to any third parties. You must notify Us immediately of any unauthorised use of them or any other breach of security regarding the Website which comes to your attention.
4. Fees
4.1 Fees are payable by the Client on the booking, either verbally or via the Website, of a kids camp place. You undertake that all details you provide to Us in connection with any services or products which may be offered by Us on the Website will be correct and, where applicable, the credit or debit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. We reserve the right to obtain validation of your credit or debit card details before providing you with any services or products.
4.2 Where all or part of a payment is made by a Client using a childcare voucher account then the same obligations as set out in 4.1 above in relation to accuracy of details will apply and furthermore the Client agrees that he/she will only seek to access a childcare voucher account which he or she has permission to access from the relevant childcare voucher provider.
4.3 Provider places will only be confirmed after the fee transaction is complete.
4.4 Under the circumstance where the fee has not been paid, We and any associated kids camp or out of school providers reserve the right to refuse entry.
5. Liability
5.1 The Website is purely a service linking the Client with available provider places, and not a camp or out of school service itself. It is expressly agreed that We act solely as an introductory agent and that the Client contracts with the specific camp, not with Us. Therefore the Client must adhere to the rules and policies set in place by each individual camp or out of school provider. By accepting the terms and conditions of outofschoolcare.co.uk, the Client is also deemed to accept the terms and conditions of the provider. The Client will be given an opportunity to view these on their booking confirmation. If the Client has a query about any aspect of a provider's guidelines they should contact them directly.
5.2 The Client acknowledges and accepts that the final decision to book a kids camp or out of school provider place is the sole responsibility of the Client and We do not accept any liability for any kind of inconvenience, injury, loss or damage (whether caused directly or indirectly) arising from an act or omission of a provider introduced by Us. Similarly no warranty is offered in respect of the suitability, honesty, capability or character of any provider introduced by outofschoolcare.co.uk and employed by the Client. Outofschoolcare.co.uk does not exclude or restrict liability for death or personal injury resulting from its negligence. Kids camps and out of school providers are not the employees of the Website.
5.3 Please note, that providers reserve the right to decline entry to any child they deem unsuitable. The definition of “unsuitable” will vary between providers, and if the Client requires clarification of exactly what is meant by “unsuitable” they must check with the specific provider directly.
5.4 In no event will We be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages including also loss of profits and opportunities.
6. The Out of School Care Guarantee
6.1 It is outofschoolcare.co.uk’s arrangement with the associated kids camps and out of school providers that if a place is advertised as vacant then this agreement must be upheld. It is the providers’ responsibility to keep the Website updated with any developments and outofschoolcare.co.uk works on the proviso that all information provided by the providers is correct. However, if the unlikely situation does arise that the advertised place cannot be honoured, for whatever reason, then We will offer the Client a full refund. Such refund shall be the Client’s only remedy in such situation and shall constitute full and final settlement of any claims the Client may have arising therefrom.
6.2 For the avoidance of doubt no refund will be given where the Client retains the services of a provider, even though the Client considers the provider unsatisfactory in any way or chooses not to use all the services booked.
7. Cancellation Policy
If you would like to cancel your provider place you must email info@outofschoolcare.co.uk at least 5 working days before the booking was due to commence to obtain a full refund. If you cancel the booking within the 5 working days you will be liable to a 50% cancellation charge in respect of provider bookings, up to a maximum of £250 per booking.
Privacy Notice
My Family Care Ltd ("My Family Care, "We" or "Us") knows that you care how information about you is used and shared, and We appreciate your trust that We will do so carefully and sensibly. This notice describes our privacy policy. By visiting My Family Care Ltd, you are accepting the practices described in this Privacy Notice.
What personal information about users does My Family Care Ltd gather?
The information we learn from users helps Us personalise and continually improve your experience and our service. Here are the types of information We gather.
- Information You Give Us: We receive and store any information you enter on our Web site or give Us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features
Does My Family Care Ltd share the information it receives?
Information about our users is an important part of our business, and We are not in the business of selling it to others. We share user information only with businesses that We see adding real value to you the user from a childcare or employee benefit perspective.
- Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. In other cases, We provide services, or sell product lines jointly with these businesses. You can tell when another business is involved in your transactions, and We share customer information related to those transactions with that business.
Agents: We employ other companies and individuals to perform functions on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes
- Promotional Offers: Sometimes We send offers to selected groups of My Family Care Ltd users on behalf of other businesses. When We do this, We do not give that business your name and address
- Business Transfers: As we continue to develop our business, we might sell or buy assets. In such transactions, user information generally is one of the transferred business assets. Also, in the unlikely event that My Family Care Ltd is acquired, customer information will of course be one of the transferred assets
- Protection of My Family Care Ltd and Others: We release account and other personal information when We believe release is appropriate to comply with law; enforce or apply our terms and conditions and other agreements; or protect the rights, property, or safety of My Family Care Ltd, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information
- It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer
What choices do I have?
- As discussed above, you can always choose not to provide information, even though it might be needed to take advantage of such My Family Care Ltd features
- You can add or update certain information on registration pages. When you update information, We usually keep a copy of the prior version for our records
- If you do not want to receive email or other mail from Us, please unsubscribe from the newsletter, as seen at the bottom of the newsletter
Conditions of Use, Notices, and Revisions
If you choose to visit My Family Care Ltd, your visit and any dispute over privacy is subject to this notice and our terms and conditions which will be construed according to English law. If you have any concern about privacy at My Family Care Ltd, please send us a thorough description to legal@myfamilycare.co.uk and we will try to resolve it. Our business changes constantly. This Notice will change also, and use of information that We gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed Us not to, but you should check our Web site frequently to see recent changes.
